Usually, in Windows 8 the error message Ping Transmit Failed General Failure occurs. Follow the steps mentioned below or call @ 800-864-4162 for support.
WHAT IS A PING: TRANSMIT FAILED?
A ping is a valuable tool for troubleshooting all sorts of network or Internet problems. A ping command sends packets of information to devices on a network or the Internet to find out if they are available for connection. In Windows 8, the error message "Ping: Transmit Failed. General Failure"